We collect personal, demographic, and health-related information including medical history, current medications, allergies, lab results, diagnostic imaging, and treatment records — strictly to deliver safe, coordinated, and continuous healthcare services across all our specialties.

Your electronic medical records are maintained in a secure, encrypted system with role-based access controls. Only authorized healthcare providers directly involved in your care can access your records, and every access is logged in an immutable audit trail for accountability.

All laboratory test results, imaging reports, pathology findings, and diagnostic data are stored with end-to-end encryption. Results are shared only with your treating physician and any specialists to whom you have explicitly granted access through your patient portal.

Virtual consultations are conducted over HIPAA-compliant, encrypted video conferencing platforms. Session summaries are stored securely in your medical record, while raw video feeds are never recorded or retained unless clinically required and with your explicit written consent.

Mental health and behavioral health records receive heightened protection under applicable laws. Psychotherapy notes are kept separately from your general medical record and require your specific, written authorization before any disclosure — even to other treating providers within Wellness Compass.

Any genetic testing results, DNA profiles, or biometric identifiers collected for personalized medicine purposes are stored in isolated, encrypted databases. This sensitive data is never used for insurance underwriting, employment screening, or shared with third-party researchers without your explicit informed consent.

Your prescription history, medication adherence data, and pharmacy records are securely maintained to support clinical decision-making, drug interaction checking, and coordinated care. This information is shared with licensed pharmacies only as needed to fulfill valid prescriptions you have authorized.

We employ 256-bit AES encryption for data at rest, TLS 1.3 for data in transit, multi-factor authentication for all system access, and undergo annual third-party security audits and penetration testing to identify and remediate vulnerabilities proactively.

You have the right to access, review, correct, restrict, or permanently delete your health information at any time. You may also request an electronic copy of your complete medical record, designate a personal representative, or revoke previously granted authorizations in writing through your patient portal.

When you connect wearable devices or fitness apps, the resulting activity, sleep, heart rate, and nutrition data is integrated into your wellness profile. This data is used solely to support your care team in providing personalized guidance and is never monetized or shared with advertisers.

Health records are retained for the period mandated by applicable medical record retention laws. Upon expiration of this period, or upon your valid deletion request where permitted, records are permanently and irrecoverably destroyed using secure data wiping protocols with formal certification.

In the unlikely event of a data breach affecting your health information, we will notify affected patients within 72 hours of discovery, provide clear details about the scope and nature of the breach, and offer remediation services including identity monitoring and credit protection at no cost for the duration of the risk period.

To receive clinical services, patients must provide accurate, complete medical history and current health information. Withholding relevant health details may affect the quality of care provided. Certain services may require prior diagnostic evaluation or physician referral before proceeding with treatment.

Virtual consultations are conducted by licensed practitioners for non-emergency medical concerns. Telehealth is not a substitute for emergency care — in case of a medical emergency, call 911 or visit the nearest emergency room. Patients must ensure a private, well-lit environment and stable internet connection for the duration of the consultation.

All prescriptions are issued at the sole discretion of licensed healthcare providers based on clinical assessment. We do not guarantee issuance of any specific medication. Controlled substances, if prescribed, are subject to additional regulatory requirements, including periodic in-person reviews and adherence monitoring per applicable law.

Wellness Compass services, including telehealth and urgent care, are not designed for medical emergencies. If you experience symptoms such as chest pain, difficulty breathing, severe bleeding, loss of consciousness, stroke symptoms, or any life-threatening condition, seek immediate emergency medical assistance through your local emergency services.

While our healthcare providers deliver evidence-based care, individual treatment outcomes vary based on patient-specific factors including age, overall health, adherence to treatment protocols, and underlying conditions. No guarantees regarding specific medical outcomes are made or implied by Wellness Compass or its practitioners.

Appointments may be cancelled or rescheduled free of charge up to 4 hours before the scheduled time. Late cancellations or no-shows may incur a nominal fee of $25. Repeated no-shows may result in scheduling restrictions. Emergency situations are always handled with understanding and flexibility upon communication.

Health package subscriptions are billed annually and grant access to the included services for the subscription period. Refunds for unused portions are processed on a pro-rata basis within the first 30 days. Subscriptions auto-renew unless cancelled through your patient portal at least 14 days before the renewal date.

Diagnostic tests are conducted at certified laboratories. Some tests require fasting or specific preparation — failure to follow pre-test instructions may require rescheduling. Lab results are typically available within 24–72 hours and are reviewed by your treating physician before release through your patient portal.

Patients are responsible for providing truthful health information, following prescribed treatment plans, attending scheduled appointments, informing providers of any changes in medications or health status, and treating all healthcare staff with respect. Disruptive or abusive behavior may result in termination of services.

Mental health services including therapy, counseling, and psychiatric consultations are provided by licensed professionals. In cases involving risk of self-harm, harm to others, or acute psychiatric crisis, our providers are mandated by law to take protective action, which may include contacting emergency services or designated emergency contacts.

Patients have the right to access their complete medical records through the patient portal. Requests for record amendments must be submitted in writing and will be reviewed within 30 days. Third-party record releases require signed patient authorization and may incur a reasonable administrative processing fee.

Wellness Compass reserves the right to modify, suspend, or discontinue any service, package, or feature with reasonable notice to active patients. Material changes to these terms will be communicated via email and posted in your patient portal at least 30 days before taking effect. Continued use of services constitutes acceptance of updated terms.